Cancellation policy

For LoziermotorsLLC

Vehicle Rental Cancellation Policy:

Guests may cancel their trip through our website Loziermotors.net and the cancellation is effective immediately. Whether the guest received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the guest cancels the trip, the length of the trip, and the trip type. The cancellation period is based on the vehicle’s time zone.

Free cancellation period:

Guests may cancel free of charge up to 24 hours before their trip starts. Guests who book within 24 hours of their trip have one hour after booking to cancel for free. If a guest wants to cancel a booked trip, we encourage them to notify their host as soon as possible loziermotors.net and to process the cancellation themselves or get in contact with the host.

Exceptions For Trip modifications:

If a guest requests a trip modification and the host accepts, that modification does not reset the free cancellation period for the trip. It remains tied to the original booking time.

Cancellation for cleaning/disinfection concerns:

Guests may cancel free of charge and receive a full refund if, upon inspecting the vehicle at trip start, they have concerns that it hasn’t been cleaned and disinfected Guests are only eligible for a full refund if they do not accept the vehicle, do not check in for the trip, and immediately contact Customer Support to report the issue in the first 10 minutes of viewing the vehicle. Guests are only eligible for a full refund if they do not complete trip check-in and contact customer support no more than 2 hours after the scheduled trip starts.

Guest No-show:

If a guest fails to cancel and doesn’t show up for the trip within 30 minutes of the trip’s scheduled start time, or if the photos or information provided by a guest fail to sufficiently allow for verification of the guest or their license during check-in, it’s a guest no-show. If a guest has booked a trip at Loziermotors.net, has not canceled their trip, and does not show up for 2 hours after the trip’s scheduled start time, it’s a guest no-show. A guest who shows up on a trip with no license, with an invalid license, or who sends their additional driver or another individual in their place is also a guest no-show. Loziermotors or the host will cancel guest no-show trips, and we’ll issue the guest a refund and a $20.00 fee.

Exceptions for Guest:

Exceptions to the guest refund amounts for cancellations for no-shows may apply in the event of a flight delay, flight cancellation, lost baggage issue safety issues tied to vehicle cleanliness, proof of providing valid verification photos or information at check-in, or other extenuating circumstances.

No Refund for Early Rental Returns:

There are no credits/refunds issued for early returns except when the guest has submitted a trip modification request to shorten their trip and the host has accepted through the Loziermotors website.

Guest trips canceled by host and host No-shows:

If a host cancels a guest’s trip or is a no-show, they will be charged a no-show fee refer to host cancellation fees. That is, it hasn’t been canceled and doesn’t show up within 30 minutes of the scheduled trip start Loziermotors.net will refund the guest in full. Funds from the canceled or no-show trip will be available 24 hours after the cancellation so a guest can rebook their trip. Customer Support is available to help guests rebook 24/7 US and during business hours for guests. If the funds remain unused after 24 hours, we’ll automatically issue a full refund.

Guest trips impacted by flight delays, flight cancellations, or lost baggage:

If a guest’s flight is delayed or canceled, they must message their host to tell them and to request a trip modification for a new start time. If the host cannot or does not accommodate a new start time and the trip must be canceled, Loziermotors will issue the guest a full refund if they’ve messaged their host and provided documentation. Specifically, guests must notify the host of the flight delay or cancellation at least one hour before the scheduled trip start time. They must provide documentation, such as a screenshot from the airline mobile app or website, that shows the flight issue. The guest must notify Loziermotors of a flight delay or cancellation within at least 24 hours of the trip’s scheduled start time to be eligible to benefit from this cancellation policy. If the guest’s flight is canceled/delayed more than three days in advance of the trip start time please notify Loziermotors and the guest about the cancellation and delay.

Lost baggage delays:

If the guest experiences a lost baggage delay, Loziermotors will issue the guest a full refund if they’ve messaged their host and provided documentation. Specifically, they must notify their host no later than 30 minutes after the scheduled trip start time, notify Loziermotors.net of the lost baggage delay within 24 hours, and provide photo evidence of a baggage issue.

Host Cancellation and No-Shows:

If a host wants to cancel a booked trip, we encourage them to notify the guest as soon as possible. Then they must process the cancellation through the Loziermotors website at loziermotors.net. The cancellation is effective immediately, and the guest receives a complete refund. See instructions for how to cancel a trip with a guest. Hosts will be subject to a $49.00 fee if they cancel a trip less than 24 hours before the start of the trip. If they cancel more than 24 hours before the start of the trip, the fee is $20.00. After each canceled trip, hosts receive an automated review on their vehicle listing. It mentions the cancellation and how far in advance they canceled the trip. We waive the host fee and review if the guest rebooks a new trip with the same host within 24 hours of the cancellation. Hosts who repeatedly cancel trips may be subject to additional Fees, including removal from the Loziermotors. If a host fails to cancel and doesn’t show up for the trip within 30 minutes of the trip’s scheduled start time, it’s a host no-show. Hosts who fail to show up for a trip are subject to a $149.00 fee.

No-Show by Guest Fee:

If a guest fails to cancel and doesn’t show up for the trip within 30 minutes of the trip’s scheduled start time, it’s a guest no-show. If a guest has booked a trip at Loziermotors.net and has not canceled their trip and doesn’t show up before the trip’s scheduled start time, it’s a guest no-show. A guest who shows up on a trip with no license, with an invalid license, or who sends their additional driver to their place is also a guest no-show they will be charged a No-show fee of $20.00.

Trips Cancelled by Loziermotors:

When Loziermotors must cancel a trip less than 24 hours before the trip starts due to a guest verification issue, the host will be paid a cancellation fee of half of what the booking was for from the guest plus a $20.00 fee. If the Loziermotors cancellation is made more than 24 hours before the trip starts or within one hour of booking for trips that were booked less than 25 hours before trip start, the host will not be eligible for earnings. In some cases, Loziermotors trust and safety team will cancel a guest’s booked trip. If that were to happen, Loziermotors will contact the guest and host, and issue the guest a full refund. In these instances, Customer Support is available to help guests rebook 24/7 US and during business hours for guests.

Host trips are impacted by guest flight delays, flight cancellation or lost baggage:

If a guest’s flight is delayed or canceled or they experience a lost baggage delay, they must message their host to inform them and to request a trip modification for a new start time. We expect the host to make a good-faith effort to accommodate a new trip start time. The host must document their attempt to accommodate a new trip start time at Loziermotors email info@loziermotors.co.site. If the host cannot or does not accommodate a new start time and the trip must be canceled, the host will not receive any host earnings for the trip. In the event the host makes a good faith attempt to reschedule the trip, but both guest and host are unable to agree on a satisfactory trip modification and the trip must be canceled the guest be refunded.

Cancellation Policy for Vehicle Services:

Customer Fee / Cancellation Fee

The Customer that chooses a service through Loziermotors either a vehicle service or a detail service, will be charged a $20.00 cancellation fee which will be added to their service at the end of the request form. It will be added to which service they get is to ensure the mobile mechanic or mobile detailer or driver that is providing the service to the customer doesn’t end up as a loss for the Mobile Mechanic, Mobile Detailer or Driver. If the customer gives incorrect information like address, city or state which were the customer lives and the mobile mechanic, mobile detailer or driver arrives at the address the customer provided and it’s not the correct address they will be charged a $20.00 dollar cancellation fee or could be charged for whole service job amount.

Cancellation Policy for Mobile Mechanic / Mobile Detailer / Driver

Mobile Mechanic / Mobile Detailer / Driver cancellation / No Show if you get chosen to do a service and don’t show up to customers address and don’t give a call-in advance 24 hours to the customer, if not you can be removed from Loziermotors we will take you off are list for Mobile Mechanic / Mobile Detailer / Driver services.